Contact
Get in touch
We read every message. Typical response time is within 24 hours on business days.
Learner Support
Course access, enrollment issues, technical problems, refund requests.
Email Supportsupport@learnaspire.com
Enterprise & Teams
Team licenses, B2B pricing, bulk enrollment, corporate training plans.
Email Enterpriseenterprise@learnaspire.com
Partnerships
Content partnerships, expert reviewer program, affiliate program.
Email Partnershipspartners@learnaspire.com
Legal & Privacy
Data requests, copyright claims, legal notices, grievance officer.
Email Legallegal@learnaspire.com
Response Times
| Type | Channel | Response Time |
|---|---|---|
| Learner support | support@learnaspire.com | Within 24 hours |
| Refund requests | support@learnaspire.com | Acknowledged 24h · processed 5–7 days |
| Enterprise enquiries | enterprise@learnaspire.com | Within 24 hours |
| Legal / data requests | legal@learnaspire.com | Acknowledged 48h · resolved 30 days |
| Security disclosures | legal@learnaspire.com | Acknowledged 48h |
Common Questions
I purchased a course but can't access it.
Email support@learnaspire.com with your payment ID (from your receipt email). We'll resolve it within a few hours.
How do I request a refund?
Email support@learnaspire.com with subject 'Refund Request — [Order ID]'. Individual courses are fully refundable within 7 days if less than 50% completed. See our Refund Policy for full details.
Can I get a GST invoice?
Yes — a GST invoice is emailed automatically after purchase. If you didn't receive it, email support@learnaspire.com with your payment ID.
We want to train a team of 10+ people. What are the options?
Email enterprise@learnaspire.com with your team size, role mix, and timeline. We'll put together a proposal within 24 hours.
I found a bug or security issue.
Please email legal@learnaspire.com. For security issues, include a description of the vulnerability and steps to reproduce. We take security reports seriously and respond within 48 hours.
Grievance Officer (Consumer Protection Act, 2019)
As required under the Consumer Protection (E-Commerce) Rules, 2020, a Grievance Officer is available for any complaints:
Email: legal@learnaspire.com
Acknowledgement within 48 hours · Resolution within 30 days