Legal

Refund & Cancellation Policy

Last updated: 28 August 2026

Pro Monthly / Annual

7-Day Full Refund

From purchase date, no questions asked

Single Course

7-Day Full Refund

From purchase date, no questions asked

🏢

Team / B2B Plans

Contract Terms Apply

Contact sales

🎓

After Certificate Issued

Not Eligible

Certificate = completion confirmed

We want you to be genuinely happy with your purchase. If a course isn't right for you, we make it easy to get your money back — within the windows below. Our goal is your success, not to hold on to your money.

1. Pro Monthly Refunds

Pro Monthly is a month-to-month subscription with full access to every course. Cancel anytime from your account settings — you keep access until the end of the current paid month, then the subscription stops renewing.

WhenConditionOutcome
Within 7 days of first purchaseLess than 3 courses' worth of content consumed✅ Full refund
Within 7 days of first purchase3+ courses' worth consumed, or any certificate issued❌ Not eligible
After 7 days (any renewal)Any consumption level❌ Not eligible — cancel to stop future renewals

Monthly subscribers can cancel at any time without penalty — cancellation stops the next renewal, and access continues until the current paid month ends. No prorated refunds on unused days within a paid month after the 7-day window.

2. Pro Annual Refunds

Pro Annual is a 12-month full-catalog subscription paid upfront. If it's not for you, you can request a full refund within 7 calendar days of purchase — no questions asked.

WhenConditionOutcome
Within 7 days of purchaseLess than 3 courses' worth of content consumed✅ Full refund
Within 7 days of purchase3+ courses' worth consumed, or any certificate issued❌ Not eligible
After 7 daysAny consumption level❌ Not eligible

The 3-courses threshold prevents misuse (buy Annual, watch the catalog in a week, refund) while protecting learners who sampled a course or two and decided the platform isn't the right fit. No prorated refunds after the 7-day window — the annual payment covers 12 months of access regardless of how much you actually use.

3. Single Course Refunds

A single course is a one-time payment granting Lifetime accessfor as long as the course is available on LearnAspire, and never less than 24 months from purchase. The 7-day refund window applies:

WhenConditionOutcome
Within 7 days of purchaseLess than 50% of the course consumed✅ Full refund
Within 7 days of purchase50%+ consumed, or a certificate issued❌ Not eligible
After 7 daysAny consumption level❌ Not eligible
What a single-course purchase includes:
  • One-time payment, no renewals, no recurring fees.
  • Access to that course for Lifetime from purchase, including any updates made to it during that period.
  • Certificates you earn are yours — downloadable and verifiable after your access term ends, if you cancel your account, or if the service changes.
  • The term is fixed at checkout and recorded against your order. If we change our standard term later, your purchase is unaffected.
  • If we discontinue the service while your term is still running, we will give at least 60 days' advance notice by email, and the unused portion may be eligible for a prorated refund.
Purchases made before 28 August 2026 were sold with indefinite access. Those keep the terms they were bought under — we have not applied an expiry to access already sold. The lifetime tier is no longer offered.

4. Team & Corporate Plans

Refunds for team licenses, corporate training plans, and B2B subscriptions are governed by the specific agreement signed at the time of purchase. If no separate agreement exists, the following applies:

  • Plans cancelled within 48 hours of purchase and before any team member has accessed the platform: full refund
  • Plans cancelled after first team access: pro-rated credit for unused seats, valid for 12 months
  • Annual plans are non-refundable after the 48-hour window

For corporate refund requests, email enterprise@learnaspire.com with your order reference and company name.

5. How to Request a Refund

The quickest way is from your purchases page — every purchase there shows its reference and, where the policy allows it, a button that sends the request with the reference already attached. Or email us:

Steps to claim a refund:

  1. Email support@learnaspire.com
  2. Subject line: Refund Request — [Your Order ID]
  3. Include: your registered email address, course name, and reason (optional but helpful)
  4. We will acknowledge within 24 hours and process within 5–7 business days

You do not need to provide a reason for refund requests within the eligible window — we will process it automatically. Reasons are helpful for us to improve but are never mandatory.

6. Refund Processing & Timeline

Refunds are processed back to the original payment method:

Payment MethodExpected Refund Time
Credit / Debit Card (Visa, Mastercard, RuPay)5–7 business days
UPI (GPay, PhonePe, Paytm)2–3 business days
Net Banking5–7 business days
Razorpay Payment Link3–5 business days
EMI (via bank)1–2 billing cycles (bank-dependent)

Refund timelines are controlled by your bank or payment provider, not by LearnAspire. Once we initiate the refund in Razorpay, you will receive an email confirmation from us. If you don't receive the refund within the window above, contact your bank first, then email us.

Refunds are issued in INR only. LearnAspire is not responsible for currency conversion fees charged by your bank for international cards.

7. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Purchases made more than 7 days ago (any subscription tier)
  • Accounts where 3 or more courses' worth of content has been consumed within the 7-day window, or any Certificate of Completion has been issued
  • Pro Monthly renewals after the first month — cancellation stops future renewals but does not refund past months
  • Pro Annual subscriptions past the 7-day window — the annual payment covers 12 months regardless of usage
  • Accounts that have been suspended or terminated due to policy violations
  • Gift cards, promotional credits, or 100%-off coupon redemptions
  • Purchases made during a limited-time sale where the sale terms explicitly state “non-refundable” — this will be clearly shown at checkout

8. Misuse & Fraud Prevention

LearnAspire monitors refund patterns. Users found to be repeatedly purchasing and refunding courses ("content theft") will have their refund eligibility restricted and accounts may be terminated in accordance with our Terms & Conditions. Abusive refund behaviour may be reported to Razorpay and relevant financial institutions.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated at least 14 days in advance to registered users via email. The policy in effect at the time of your purchase governs your refund eligibility — check the version date above.

10. Contact Us

For refund requests or questions:

LearnAspire Support
Response time: 24 hours acknowledgement, 5–7 business days for processing
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