Legal
Refund & Cancellation Policy
Last updated: 28 August 2026
Pro Monthly / Annual
7-Day Full Refund
From purchase date, no questions asked
Single Course
7-Day Full Refund
From purchase date, no questions asked
Team / B2B Plans
Contract Terms Apply
Contact sales
After Certificate Issued
Not Eligible
Certificate = completion confirmed
1. Pro Monthly Refunds
Pro Monthly is a month-to-month subscription with full access to every course. Cancel anytime from your account settings — you keep access until the end of the current paid month, then the subscription stops renewing.
| When | Condition | Outcome |
|---|---|---|
| Within 7 days of first purchase | Less than 3 courses' worth of content consumed | ✅ Full refund |
| Within 7 days of first purchase | 3+ courses' worth consumed, or any certificate issued | ❌ Not eligible |
| After 7 days (any renewal) | Any consumption level | ❌ Not eligible — cancel to stop future renewals |
Monthly subscribers can cancel at any time without penalty — cancellation stops the next renewal, and access continues until the current paid month ends. No prorated refunds on unused days within a paid month after the 7-day window.
2. Pro Annual Refunds
Pro Annual is a 12-month full-catalog subscription paid upfront. If it's not for you, you can request a full refund within 7 calendar days of purchase — no questions asked.
| When | Condition | Outcome |
|---|---|---|
| Within 7 days of purchase | Less than 3 courses' worth of content consumed | ✅ Full refund |
| Within 7 days of purchase | 3+ courses' worth consumed, or any certificate issued | ❌ Not eligible |
| After 7 days | Any consumption level | ❌ Not eligible |
The 3-courses threshold prevents misuse (buy Annual, watch the catalog in a week, refund) while protecting learners who sampled a course or two and decided the platform isn't the right fit. No prorated refunds after the 7-day window — the annual payment covers 12 months of access regardless of how much you actually use.
3. Single Course Refunds
A single course is a one-time payment granting Lifetime access — for as long as the course is available on LearnAspire, and never less than 24 months from purchase. The 7-day refund window applies:
| When | Condition | Outcome |
|---|---|---|
| Within 7 days of purchase | Less than 50% of the course consumed | ✅ Full refund |
| Within 7 days of purchase | 50%+ consumed, or a certificate issued | ❌ Not eligible |
| After 7 days | Any consumption level | ❌ Not eligible |
- One-time payment, no renewals, no recurring fees.
- Access to that course for Lifetime from purchase, including any updates made to it during that period.
- Certificates you earn are yours — downloadable and verifiable after your access term ends, if you cancel your account, or if the service changes.
- The term is fixed at checkout and recorded against your order. If we change our standard term later, your purchase is unaffected.
- If we discontinue the service while your term is still running, we will give at least 60 days' advance notice by email, and the unused portion may be eligible for a prorated refund.
4. Team & Corporate Plans
Refunds for team licenses, corporate training plans, and B2B subscriptions are governed by the specific agreement signed at the time of purchase. If no separate agreement exists, the following applies:
- Plans cancelled within 48 hours of purchase and before any team member has accessed the platform: full refund
- Plans cancelled after first team access: pro-rated credit for unused seats, valid for 12 months
- Annual plans are non-refundable after the 48-hour window
For corporate refund requests, email enterprise@learnaspire.com with your order reference and company name.
5. How to Request a Refund
The quickest way is from your purchases page — every purchase there shows its reference and, where the policy allows it, a button that sends the request with the reference already attached. Or email us:
Steps to claim a refund:
- Email support@learnaspire.com
- Subject line: Refund Request — [Your Order ID]
- Include: your registered email address, course name, and reason (optional but helpful)
- We will acknowledge within 24 hours and process within 5–7 business days
You do not need to provide a reason for refund requests within the eligible window — we will process it automatically. Reasons are helpful for us to improve but are never mandatory.
6. Refund Processing & Timeline
Refunds are processed back to the original payment method:
| Payment Method | Expected Refund Time |
|---|---|
| Credit / Debit Card (Visa, Mastercard, RuPay) | 5–7 business days |
| UPI (GPay, PhonePe, Paytm) | 2–3 business days |
| Net Banking | 5–7 business days |
| Razorpay Payment Link | 3–5 business days |
| EMI (via bank) | 1–2 billing cycles (bank-dependent) |
Refund timelines are controlled by your bank or payment provider, not by LearnAspire. Once we initiate the refund in Razorpay, you will receive an email confirmation from us. If you don't receive the refund within the window above, contact your bank first, then email us.
Refunds are issued in INR only. LearnAspire is not responsible for currency conversion fees charged by your bank for international cards.
7. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Purchases made more than 7 days ago (any subscription tier)
- Accounts where 3 or more courses' worth of content has been consumed within the 7-day window, or any Certificate of Completion has been issued
- Pro Monthly renewals after the first month — cancellation stops future renewals but does not refund past months
- Pro Annual subscriptions past the 7-day window — the annual payment covers 12 months regardless of usage
- Accounts that have been suspended or terminated due to policy violations
- Gift cards, promotional credits, or 100%-off coupon redemptions
- Purchases made during a limited-time sale where the sale terms explicitly state “non-refundable” — this will be clearly shown at checkout
8. Misuse & Fraud Prevention
LearnAspire monitors refund patterns. Users found to be repeatedly purchasing and refunding courses ("content theft") will have their refund eligibility restricted and accounts may be terminated in accordance with our Terms & Conditions. Abusive refund behaviour may be reported to Razorpay and relevant financial institutions.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be communicated at least 14 days in advance to registered users via email. The policy in effect at the time of your purchase governs your refund eligibility — check the version date above.
10. Contact Us
For refund requests or questions: